We bring you patients.And the OS to close them.

What clinic owners come to us for guidance on

1. Which promotions actually sell?
2. How do I stand out without slashing prices?
3. How do I make ads that actually convert?
4. What can, and can't, I legally say in a Thai medical ad?

The Jib OS playbook

1. 01

   Co-design with senior growth marketers

   HDmall growth marketers with 5+ years build the campaign with you: promo strategy, banners, ad creative, chat reply scripts.

2. 02

   Monitored every 4 hours, adjusted daily

   Automated checks benchmark every campaign against HDmall-wide data every 4 hours, with hands-on adjustments daily — not once a month.

3. 03

   Underperformers flagged same-day

   When an ad's CTR slips, AI flags it instantly. Our team pulls HDmall-wide benchmarks, layers on years of campaign experience, and decides the fix the same day — not in a monthly report.

4. 04

   Up to four creative refreshes a month*

   Beat ad fatigue with proactive rotation. New hooks, formats, and visuals before performance dips.

5. 05

   On-demand reports, in plain English

   Pull a daily, weekly, or monthly report whenever you need it. CAC, ROAS, booking attribution — written so anyone on your team can read it. No jargon dashboards.

What Jib AI does for you

• Your 24/7 first line of defense

  Every chat across LINE, Facebook, Instagram, and your custom channels gets attended to immediately. No customer waits, day or night, weekend or holiday.

• A copilot, not a replacement

  Jib AI drafts on-brand replies for your agents, surfaces context from past chats and bookings, and helps navigate the difficult conversations that need a human hand.

• Fully customizable, powered by Claude

  Bring your own prompts, brand guidelines, and guardrails. Jib AI runs on Anthropic's Claude, the same model trusted by the world's most regulated industries.

Setup, channels, and the small print

• Connects to the channels that matter

  Facebook Messenger, Instagram DM, and LINE out of the box. Custom channels (web chat, in-app, WhatsApp, voice) are supported on request.

• LINE group chat, properly handled

  Most platforms can't touch LINE group conversations. Ours can. Your LINE OA stays in every group it needs to be in, replying, escalating, and logging context.

• No caps during pilot

  Pilot customers get unlimited monthly active users, unlimited messages, and unlimited AI responses. Scale without watching a meter.

What lives on the board

1. Customer follow-ups

   Every promise made in chat ("I'll check and get back to you," "let's schedule next month") becomes a task with an owner and a due date.

2. Internal asks

   "Pull the lab result." "Confirm the doctor's schedule." Filed as tasks, not LINE messages. Anyone on the team can see status, no chasing required.

3. Shift handoffs

   Outgoing shift closes what's done and flags what's open. Incoming shift starts knowing exactly where things stand.

4. Cross-branch SOPs

   Bangkok, Phuket, Chiang Mai. One board, filterable by location, team, or role. Recurring SOPs auto-spawn on schedule.

5. Escalations & SLAs

   Due dates, priority, breach alerts. Owners get pinged before something slips. Managers see the at-risk list at a glance.

Visibility for everyone

• Owner sees their queue, deadlines, and what's at risk. No inbox archaeology.
• Teammates know what's in motion, what's blocked, and who to ask. No interruptions needed.
• Manager sees throughput, SLA health, and bottlenecks across every branch in one view.
• GM one dashboard for the whole operation. No asking, no chasing.